Our customer service team will be happy to answer any questions you may have about our brands and products. Simply use our contact form or send us an email to: kundenservice@propet.de
You can reach us by phone Monday to Thursday from 8:00 a.m. to 4:30 p.m. and Friday from 8:00 a.m. to 3:00 p.m. at the following number: +49 (0)2441-99 44 00

Our products are sold in hundreds of specialist markets in Germany and Austria. You can find an overview of specialist dealers who offer our products in our store .
You can also order our products in our online shop .

We are happy to send you samples of our soft or dry food for your animal. Please understand that we will charge a contribution to the postage due to the high demand.
For this you can contact our customer service directly: customer service@propet.de

When transporting our wet food doses, it can happen that packages and their content are damaged and doses with bumps arrive at you. Of course, parcel service providers usually strive to transport packages unscathed and with caution. Nevertheless, packages or content may be damaged on your way.

If the can is still densely closed despite dents, you can feed the food without hesitation to your dog or cat. If you are unsure, you are welcome to contact our customer service at any time: customer service@propet.de
For the cancellation of the can we need a photo on which the dents are clearly recognizable.

In rare cases, unfortunately, ordered items are no longer available a short time later. We would like to apologize for this.

For articles that were not included in your delivery, you will of course receive the amount refunded by the payment method you use. Since this process is not automated with us, we ask you for a little patience.

Please understand that we cannot deliver missing items.

We work with the parcel service DPD. This means that all orders are shipped with this service. For this reason, we are unable to send parcels to Packstations or Deutsche Post PO boxes. If you are not at home on the first delivery attempt, you will usually receive a notification. In this case, a new delivery date or pickup from the parcel shop can be arranged.

If you have already completed your order, we can no longer change the specified delivery address. The order is therefore sent to the specified address. If an order is sent back to us due to an incorrectly specified delivery address, we reserve the right to convert costs for another shipping to the customer.

For technical reasons, ordering by phone is not possible. Please use our online shop .