Our customer service team is happy to answer any questions you may have about our brands and products. Simply use our contact form or send us an email to: kundenservice@propet.de.
You can also reach us by phone Monday to Thursday from 8:00 a.m. to 4:30 p.m. and Friday from 8:00 a.m. to 3:00 p.m. at the following number: +49 (0)2441-99 44 00

Our products are sold in hundreds of specialist retailers in Germany and Austria. You can find an overview of retailers that offer our products in our store finder .
You can also order online shop

We'd be happy to send you samples of our soft or dry food for your pet. Please understand that due to high demand, we charge a small fee to cover postage.
For this, please contact our customer service directly: kundenservice@propet.de

During transport of our wet food cans, it can happen that packages and their contents are damaged, and cans arrive with dents. Of course, parcel services generally strive to transport packages undamaged and with care. Nevertheless, it is possible that packages or their contents may be damaged in transit.

Provided the can remains tightly sealed despite the dents, you can safely feed the food to your dog or cat. If you are unsure, please feel free to contact our customer service at kundenservice@propet.de
Ideally, we would like a photo clearly showing the dents to assess the can.

In rare cases, it can unfortunately happen that ordered items are no longer available a short time later. We apologize for this.

For items not included in your delivery, you will of course receive a refund via your original payment method. As this process is not automated, we kindly ask for your patience.

Please understand that we cannot resupply missing items.

We work with the parcel service DPD. This means that all orders are shipped via DPD. Therefore, we are unable to deliver packages to Packstations or post office boxes of Deutsche Post. If you are not home for the first delivery attempt, you will usually receive a notification. In this case, a new delivery date or collection from a parcel shop can be arranged.

If you have already completed your order, we can no longer change the delivery address. The order will therefore be shipped to the address provided. Should an order be returned to us due to an incorrect delivery address, we reserve the right to pass on any costs incurred for reshipping to the customer.

For technical reasons, telephone orders are not possible. Please use our online shop .